Privacy Policy
Last updated: 2026-08-18
What we collect
Account data (name, email, organization), the content and device metadata you create in the product, and demo/contact form submissions.
Payments
Payments are processed by Stripe. We never receive or store your card details.
How we use it
To provide the service, manage your organization, respond to enquiries, and bill your subscription. We don't sell your data.
Data location & retention
Data is stored on our cloud infrastructure and retained for the life of your account. You may request deletion by contacting us.
SwimTec Director for iPhone and iPad
This section describes the SwimTec Director mobile app (App Store bundle com.swimtec.director) specifically. The rest of this policy also applies to it.
What the app collects
- Email address and name — from the SwimTec ID you sign in with.
- Account and organization identifiers, and a session token — these bind the device's control actions to one operator in one organization.
- Photos and videos — only the files you explicitly choose to upload to your organization's Content Library.
All of it is used only to operate your account and your organization — what Apple calls App Functionality. It is linked to your identity, because control actions in a live venue have to be attributable to a person and a role.
What the app does not do
We do not track you. The app uses no advertising identifier, no third-party analytics SDK, and no advertising SDK, does not profile you across other apps or websites, and we do not sell your data.
Credentials on the device
Your authentication credentials (the session token issued when you sign in) are held on the device in the iOS Keychain.
Camera, microphone, photos, and local network
Camera, microphone, and photo-library access are used only when you pick or capture media to upload to your Content Library — nothing is captured in the background. Local-network access is used only when you manually enter a venue address so the app can reach on-site timing hardware or a Conduit computer.
Deleting your account and data
Email admin@swimtec.com from the address on the account to request deletion of your account and its personal data. We act on deletion requests within 30 days and confirm by email. Note that event data owned by your organization (schedules, layouts, scoring history, and content uploaded to its Content Library) may be retained by that organization after your personal account is deleted.
Contact
Privacy questions and account deletion requests: admin@swimtec.com. General support: screen.swimtec.com/support.